Terms & Conditions
Welcome to Clova Culture. By accessing, browsing, or purchasing from our website, you agree to be bound by the following Terms and Conditions. These terms are designed to protect both our customers and our brand while ensuring a smooth shopping experience. Please read them carefully before using our services.
Clova Culture grants you permission to access and use this website for personal, non-commercial purposes. You may not misuse the site, engage in fraudulent activities, or use its content for unlawful purposes. All material on this website, including product images, designs, logos, and written content, is the intellectual property of Clova Culture. Unauthorized use, reproduction, or distribution of any content without prior written consent is strictly prohibited.We strive to ensure that all product information, including descriptions, pricing, and images, is accurate and up to date. However, variations may occur in color, fit, or texture due to photography, lighting, or screen display settings. Availability of products is subject to change, and Clova Culture reserves the right to discontinue or update items at any time without notice. In the event of an error in pricing or description, we reserve the right to cancel or amend orders to reflect accurate information.When placing an order on our website, you confirm that all details provided, including payment and shipping information, are complete and accurate. Payment must be made in full at the time of purchase through our secure checkout system. All prices are displayed in [insert currency] and include applicable taxes unless otherwise stated. Clova Culture reserves the right to refuse or cancel any order suspected of fraud, mispricing, or stock unavailability.Orders are typically processed within one to three business days, excluding weekends and holidays. We are proud to offer free shipping on all orders, although delivery times may vary depending on the customer’s location and the chosen shipping method. Once your order is shipped, you will receive a confirmation email with tracking details. Customers are responsible for ensuring their shipping address is entered correctly at checkout. Clova Culture cannot be held liable for delays or failed deliveries caused by inaccurate addresses or unforeseen courier issues.
If you are not completely satisfied with your purchase, we offer a straightforward return and refund process. Returns are accepted within fourteen days of delivery, provided that the items are unused, unworn, unwashed, and returned in their original packaging with all tags intact. Refunds will be issued to the original payment method after the returned items have been inspected and approved. Please note that shipping fees, if any, are non-refundable unless the product was damaged, defective, or incorrect. Items marked as clearance, promotional, or final sale are not eligible for return or refund. Customers are responsible for return shipping costs unless the return is due to an error on our part.
In the case of defective, damaged, or incorrectly delivered items, customers must notify us within seven days of delivery by contacting support@clovaculture.com. To process the request, customers may be asked to provide order details and photographic evidence of the issue. Upon verification, Clova Culture will arrange a replacement, exchange, or refund at no additional cost to the customer.
Clova Culture is not liable for delays or disruptions caused by shipping carriers, customs processes, natural events, or other circumstances beyond our control. Furthermore, we are not responsible for indirect, incidental, or consequential damages resulting from the use of our website, products, or services.
We may update or modify these Terms and Conditions at any time without prior notice. Any changes will be reflected on this page with the revised Effective Date. Continued use of the website following updates constitutes acceptance of the revised terms.
If you have any questions or concerns about these Terms and Conditions, please contact us at support@clovaculture.com. We are committed to ensuring that your shopping experience with Clova Culture is seamless, stylish, and secure.