FAQs – Clova Culture

Clova Culture is a modern premium fashion brand built for individuals who choose to stand apart. With a focus on high-quality materials and clean design, the brand lives by one philosophy — DARE TO BE DIFFERENT.

Clova Culture focuses on quality over quantity. We prioritize high-grade fabrics, modern silhouettes, and clean aesthetics instead of fast-fashion trends, ensuring every piece feels premium and timeless.

Creating an account allows faster checkout, easy order tracking, and access to exclusive updates, new launches, and special offers from Clova Culture.

You can contact us through the contact form on our website or via the email provided on the Contact Us page. Our support team responds as quickly as possible.

Simply choose your product, add it to the cart, and complete the checkout process on our website.

Yes, Cash on Delivery is available on our website and will be shown as an option during checkout.

Prepaid orders come with an extra 5% discount, helping you save more compared to Cash on Delivery.

Your order will be shipped within 1 to 2 working days. Post dispatch, delivery takes 5–7 working days depending on your location.

Yes, you can do that. Please check the address while placing an order.

As soon as your payment is successfully processed and your order is placed, you will receive a confirmation email and SMS from Clova Culture. This message will include your order number, order details, and the total payment amount. For any questions or assistance regarding your order, you can reach out to us at info.clovaculture@gmail.com.

If your order hasn’t arrived, check your tracking details in the shipping confirmation email. Sometimes the courier may attempt re-delivery if no one was home. Also, check with neighbors or around your property. If you still can’t find it, email info.clovaculture@gmail.com and we’ll help you.

Tap on the “My Orders” section under the account menu of your Website and then select the order you want to cancel. The 'Cancel' option will only be available before your order is shipped. If you are facing an issue, please email us at info.clovaculture@gmail.com and we will sort it for you.

Once your order is canceled, the refund is initiated within 1 business day. Depending on your bank, the amount may take 5–7 working days to reflect in your account.

You will not be able to change the product Size or color once the order is placed, you can cancel the existing order and you can place a new order before the order gets shipped.

We accept Visa and Mastercard.

We offer multiple secure payment options including UPI, credit cards, debit cards, net banking, and other trusted online payment methods and we also have COD feature available at checkout.

• Please double-check your payment details such as card information, billing address, or net banking credentials.
• Make sure your card is active, not expired, and your internet connection is stable during payment.
• If the payment still fails, try using a different payment method or contact your bank for assistance.
• If any amount is deducted despite failure, it will be refunded automatically within a few working days.

Once an order is placed, the shipping details are immediately shared with our warehouse, so address changes are not possible. However, you can cancel the order before it is packed and place a new one—there are no cancellation charges.

No, we are pleased to offer free shipping on all orders, no minimum purchase required.

After your order is shipped, delivery generally takes a 1-7 business days depending on your location. Metro areas are delivered quicker, while other regions may take a little longer due to logistics or external factors like holidays or weather conditions.

Once your order is shipped, you will receive the tracking details via email or SMS. You can use the tracking link shared to check real-time updates on your delivery. Additionally, you can track your order by logging into your account, visiting the Useful Links section in the website footer, and selecting Track Your Order.

If a prepaid order is returned to us due to unsuccessful delivery attempts, the refund will be initiated once we receive the product back. The refunded amount will be processed as store credit and will reflect within 24–48 hours after initiation.

• We understand that sometimes a product may not meet your expectations. You can request a return or exchange within 7 days of delivery.
• If there’s a size or color issue, we’re happy to offer an exchange, and if you’re not satisfied with the product, a refund will be processed. Please ensure the item is unused, with original tags intact.
• Exchanges are applicable once per item only.

• You can place a return or exchange request from your account section on our website or app. Simply select the order, choose the return or exchange option, and follow the steps shown.
• Ensure the item is unused, with original tags and packaging intact. A small return pickup fee will be deducted from the refund, and shipping charges are non-refundable.
• If pickup is unavailable at your location, you may self-ship the item using a reliable courier and keep the receipt for tracking.
• If you face any problem during this process then you can contact with Contact us through this our team will give you the solution within 24 hours they will be very happy to solve your problem

Each product is eligible for only one exchange. Once an item has been exchanged, further exchange requests for the same product cannot be processed.

Unfortunately, return or exchange requests cannot be processed once the 7-day return window has passed from the date of delivery.

Refunds are processed only for the amount actually paid at the time of purchase, not the original marked price.

Refunds are usually initiated within 24–48 hours after the product is picked up. If it hasn’t been reflected yet, please contact us at info.clovaculture@gmail.com and our team will assist you.

If your product arrives damaged or defective, please inform us within 24 hours of delivery. Share clear photos of the issue with our support team at info.clovaculture@gmail.com, and we’ll assist you with the next steps.

Our courier partners attempt up to 3 reverse pickups for each return. Delays can occur due to unreachable contact numbers, incorrect addresses, or difficulty locating your location. Please make sure to respond promptly to calls or messages from the delivery partner to reschedule. If your return is canceled after multiple failed attempts, contact us at info.clovaculture@gmail.com and we’ll assist you in arranging the pickup.

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